Returns Policy

Overview

Faucetfellas.com is committed to making your shopping experience as pleasurable as possible. That's why we make Buying easy with 30 Day Returns and up to 60 Days to Exchange!

Items That May be Returned

30 Day Return Period

Defective merchandise must be exchanged for the same product.

Items That May be Exchanged

60 Day Exchange Period

No Restocking Fees on all exchanges. Order must be of equal or greater value.
Defective Merchandise must be exchanged for the same product.

General Return Info

It is suggested that you repack product in larger box to avoid damage in shipping

Guidelines

Refused Orders

Items that are Non-Returnable

Restocking Fees

Reasons For Restocking Fee

RGA Request

To return any product you must obtain a RGA # (Return Goods Authorization #). To obtain an RGA # and return instructions, please call our customer service department at 1-800-891-0896. Requests for returns are generally processed within 2-4 business days and you will receive return instructions along with your RGA #.

Refunds

You can expect a refund in the same form of payment originally used for purchase within approximately 7-10 business days of our receiving your return. However, Refunds can take up to 30 business days if there is no RGA# on the box, parts missing or defective merchandise. All returns and exchanges will be credited less restocking and shipping costs. Our credit department processes returns and issues credit once a week and if your item isn't received by that time it will not be processed until the following week. If you have not received a credit and it as been longer than 30 days, please give our Customer Service Department a call at 1-800-891-0896.

Wrong Products Received

If you are shipped a different product than you ordered, please Email Us or call us at 1-800-891-0896 within 48 hours of receiving the product. We will provide an RGA # and instructions on how and where to ship them back. We will pay for the freight back and ship the correct product freight free of charge.

Shipping/Freight Damage

Overview
It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at 1-800-891-0896 and inform us of the damage. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.

Obvious or Concealed Freight Damage
If you receive a shipment from an order that you placed with faucetfellas.com with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.

If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither neither you or we have any recourse..

Steps to Follow for a General Return

To ensure a hassle free return, please follow these steps:

  1. Call our customer service department at 1-800-891-0896 and setup a return.
  2. Allow 1-3 days for the RGA # and return instructions to be emailed to you.
  3. Follow the general return instructions in the email we send you and ship the package back via UPS or USPS. It is advised that you obtain a tracking number, receipt, or confirmation of your shipment. faucetfellas.com is not responsible for any lost shipments that were not insured by the customer.
  4. Send your return back to our warehouse for processing.
  5. Please allow 3-7 business days, depending on what shipping method you select, for the return to be received back at our warehouse.
  6. Once the return is received back at our warehouse, please allow 7-21 business days for our credit department to issue a refund less restocking fees and shipping costs.

Steps to Follow for a Defective Exchange

To ensure a hassle free defective exchange, please follow these steps:

  1. Call our customer service department at 1-800-891-0896 and setup a defective exchange. Be clear and concise when describing defects or damages.
  2. Our warehouse will ship you out a replacement the same day.
  3. Place order for new products either online or with a customer service representative.
  4. Replacement will be shipped out the via the same shipping method as the original order.
  5. Allow 1-3 business days for the RGA # and return instructions for the defective product to be emailed to you.
  6. Follow the defective exchange instructions in the email we send you.
  7. Once the return is received back at our warehouse, please allow 7-21 business days for our credit department to issue a refund less restocking fees and shipping costs.
  8. Any defective products that are not sent back to our warehouse for processing will be billed to the customer's account.