Shipping Policy

Overview offers a variety of shipping options to make your online shopping experience more pleasurable. We pride ourselves on offering some of the "lowest shipping prices" for online Kitchen & Bath products. You only pay for shipping costs to your front door. No special handling charges or inflated rates. Bottom Line!!!

Shipping Time Frames

Orders sent via "UPS Ground" average 3 - 7 business days.
Orders sent via "UPS 2 Day Air" average 2 business days.
Orders sent via "UPS Next Day Air" average 1 business day.

Shipping Exceptions

Please allow an additional 2 - 3 business days on orders going to Alaska or Hawaii.
Occasionally reserves the right to ship orders placed UPS Standard ground within 1 business day of the order placement.

Shipping Schedule

Orders received before 3:00 p.m. (Central Standard Time) Monday through Friday will be shipped the same business day.
Orders received after 3:00 p.m. (Central Standard Time) Monday through Thursday will be shipped the following business day.
Orders received after 3:00 p.m. (Central Standard Time) on Friday will be shipped on Monday morning.
Orders received on Saturday or Sunday will be shipped on Monday morning.
During holidays, any orders normally processed will not go out until the next business day.
*Holidays: observes all bank and UPS holidays including (New Year's Eve, New Year's Day, Martin Luther King's Day, President's Day, Good Friday, Memorial Day, Independence Day, Columbus Day, Veteran's Day, Thanksgiving, and Christmas Day)

Shipping Backorders

Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site) If an item is not available at the time of the order, will make its best attempt to contact you and inform you of items unavailable for shipping. fill rate for orders is approximately 97%. We stock most of our inventory, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately.
The "availability" status for each product on the web site is only a guideline of stock-on-hand. does not currently have the ability to display real time product inventory status. will in no way be responsible for losses by customer due to scheduling of plumbers, contractors, or other professional installation. does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is backordered.
Please call a customer service representative at 1-888-310-0036 to check stock and real time availability on all products listed on the web site.

Multiple Shipments

If you have a large order and one item is going to cause a delay or is backordered, we will ship your order in two shipments. You will not pay any extra shipping charges for the second shipment. If you prefer to wait for one shipment of all your products, let us know and we'll be glad to accommodate.

Shipping Credits

Note: "UPS Ground" refers to our Standard Ground Shipping Calculation of $5.99 for the first item and $.99 for each additional item. "Free UPS Ground" or any other Shipping Promotion is not applicable when calculating a shipping credit.

If part of your order was received within the time-frame allowed, but the rest of the order was backordered, unavailable, or was sourced from the manufacturer or alternate warehouse, then a shipping credit will not be issued. Please read more about backorders above.
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of processing the credit.

Freight/Shipping Damage Policy

It is important that you inspect your shipment thoroughly before accepting and signing for your merchandise; after you sign for the merchandise you are responsible for filing all claims with the shipper. Do not assume that your product is not damaged just because the box and packaging is intact. You must check for both internal and external damage before you accept delivery. If you notice your product is damaged, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately at 1-800-891-0896 and inform us of the damage. After you sign for the package you are responsible for damages. Please make sure that you inspect all packages before you sign for them.

Obvious or Concealed Freight Damage
If you receive a shipment from an order that you placed with with obvious or concealed freight damage, refuse the shipment and note the damage on the bill of lading. We will then order and ship a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. If you sign for the shipment without reporting any damage you are responsible for all damages and must make any claims with the shipper. Please make sure that you inspect all packages before you sign for them.

If you fail to report concealed or obvious freight damage to the carrier prior to signing for the shipment, neither neither you or we have any recourse.